Feidt ConsultingJean-Paul Feidt

My services

Three disciplines that belong together

In most companies fraud prevention, anti-money-laundering and payments are steered separately. Yet they deal with the same customers and the same warning signs, and it gets expensive as soon as these areas work past each other. I look at them together and support each of them from strategy through to day-to-day operations.

Fraud Prevention

From the first stocktake through to controls that survive daily business. All services are modular and are tailored individually to your situation, your goals and your budget.

Analysis

Finding weak points before fraudsters do

  • All key procedures in view, from the order to the release of the payment
  • Value stream analysis across procedures, technology and organisation
  • A clear risk map with prioritised weak points
  • Risk assessments for new payment methods, channels and business models
  • Implementation, until the problem is solved and not merely named
Build

Controls that fraudsters fail against

  • Four-eyes principle, IBAN matching, release procedures, prevention software
  • Design and build of fraud procedures and end-to-end rule sets
  • From the target picture through the operating model to the team setup
  • Emergency plan: who does what once it has happened?
  • Security that does not slow the business down
Rule sets

Rules that work together

  • Rule sets of every kind: fixed rules, variable thresholds and machine learning models
  • The right layering: several check levels stacked so that each catches what the previous one lets through
  • Tuning solutions to one another so they complement instead of blocking each other
  • Regular readjustment, because a rule ages as soon as offenders know it
  • Thresholds set so that they hit fraud and not the good customer
Selection

Benchmarking & vendor selection

  • Neutral comparison of providers and solutions
  • Structured selection processes, including multi-vendor setups, for fraud backends and credit bureaus
  • Negotiation and contract design
Integration

Configuration & handover into operations

  • Configuration and optimisation of fraud solutions
  • Functional review of existing software and rule sets, taking data flows, interfaces and system dependencies into account
  • Operational rollout and long-term integration into regular operations
Incident

Fraud response

  • First-aid advice during live incidents: account takeover, first-party fraud, chargeback fraud, return fraud, policy abuse, insider fraud and much more
  • Fast support with newly emerging forms of fraud
  • Single-case analysis when a particular pattern starts to pile up
Organisation

Organisation & role design

  • Organisational review: maturity, responsibilities, interfaces
  • Efficiency assessment of operational fraud prevention, including quality of case handling
  • Interim management, hiring support, team development, transformation support
Steering

Analytics & KPI steering

  • KPI frameworks across the whole customer journey: from first contact to handover to collections
  • Defining KPIs that are actually worth steering by, with clear definitions
  • Data-driven performance management for the department
Enablement

Alert employees are your strongest protection

  • Protection against CEO fraud, phishing and social engineering
  • Hands-on training with real cases instead of slide theory
  • Afterwards every role knows where it gets attacked, from reception to the board
  • For schools and educational institutions there is a separate format

Anti-Financial Crime

Anti-money-laundering, transaction monitoring and regulation. Plus the interplay with fraud prevention, which is where things usually come apart in practice.

Programme

AML programme & transaction monitoring

  • Stocktake of the existing monitoring: rule set, thresholds, quality of hits
  • Transaction analysis to uncover room for improvement and previously unknown patterns
  • Typologies in view: money mules, structuring, transaction laundering
  • Quality of handling and turnaround times in operational case work
Onboarding

Knowing who is becoming a customer

  • Depth of checks at onboarding: what is really needed and what only causes drop-offs
  • Nested structures and the question of who ultimately owns a business
  • Ongoing monitoring instead of a one-off check when the contract is signed
  • Interlocking with fraud prevention, which sees the same data at onboarding
Sanctions

Who you are not allowed to serve

  • Screening against sanctions and embargo lists, with clear procedures for a hit
  • Recognising evasion patterns: intermediaries, third-party payers, obscured recipients
  • Reducing false alarms without losing coverage
Interlock

Thinking fraud and AML together

  • One shared view of the customer instead of two separate truths about the same person
  • Aligning signals and thresholds so the same anomaly is not reviewed twice
  • Clarifying the interfaces between departments: who decides what, and when
  • Less duplicated work with better coverage at the same time
Regulation

Meeting requirements without paralysing operations

  • Support with implementing regulatory requirements, among them the German Money Laundering Act and supervisory expectations
  • Communication with authorities, from first-hand day-to-day experience
  • An assessment of which requirements genuinely protect and where only effort is created
Data protection

GDPR where it rubs against fraud prevention

  • Certified data protection officer with experience from two companies
  • Building records of processing activities and data protection impact assessments
  • Advice exactly where fraud prevention and data protection collide, instead of a blanket no
  • Training for staff

Payments

International payments, steering the payment method mix and receivables management, including buy now pay later.

Analysis

Understanding where revenue is lost

  • Analysis of the payment method mix, with recommendations and concrete next steps
  • Conversion analysis: identifying drop-off points in the checkout
  • Gap analysis: assessment of procedures, interfaces and systems
Delivery

Payment methods that hold up

  • Method-specific process and conversion optimisation
  • Introducing new payment methods and providers: selection, integration, hyper-care phase
  • Buy now pay later: strategy, in-house solution or externalisation
Credit management

From credit check to collections

  • Credit management, credit checks and business rules
  • Optimising dunning and collections, including the choice of service providers
  • Provider benchmarks for credit checks, nationally and internationally
Cost

What payments really cost

  • A breakdown of the fees: what you actually pay per payment method and per transaction
  • Steering the payment method mix by cost as well, not by conversion alone
  • Negotiating with providers and checking their invoices
Countries

Every country pays differently

  • Country-specific steering of payment methods, limits and checks
  • Picking up local payment habits without starting from scratch for every market
  • Rollout of new markets from provider selection to go-live
Hands-on

On board operationally as well

  • Interim management and team development
  • Individual training as needed
  • Support all the way into live operations, not just up to the concept

Further advisory services are available on request.

It is about you, from the first conversation

Of course I make a living from engagements. That is exactly why I will also tell you when you do not need one. Getting started costs nothing and commits you to nothing.

You talk

What is on your mind, where does it hurt, what have you already tried? A phone call is usually enough to begin with. If it needs more, we take more time.

I place it

Often it is possible to name what is really going on during the conversation itself. You get an honest assessment, including when I am not the right person.

You decide

Only then comes a proposal: modular, tailored to your goals and your budget. Only what is actually needed.

And that is how it stays. During an engagement too, the work follows your situation and not a standard procedure. You decide how deep we go and when we stop.

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Does any of this match your current situation?

Describe your situation briefly. I will tell you honestly whether and how I can help.

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